Refund policy

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

If you are unsatisfied with your order – please contact our support and we will do our best to help you out!

Customers will be responsible for paying return shipping costs.

For your protection, we advise that you insure the package for the full amount of the items you are returning plus shipping charges.

All returned items must be unworn and undamaged in the original boxes along with the original certificates where applicable. There should be no scratches or marks on the item and no sign of wear; the product should not have been altered in any way. Any items that are received that have been worn, damaged, or altered will not be refundable. Original shipping charges are non-refundable.

All return shipping charges must be prepaid by the customer. We cannot accept C.O.D. deliveries.

We do not issue the refund if:

• Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
• Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

*You can submit refund requests within 30 days of the delivery date or after the guaranteed period for delivery (30 days for USA and 45 Days for International not including 2-5 days processing time) has expired. You can do it by sending a message on Contact Us page or email us at supprt@hatutijewelry.com.

Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!

Please do not send your purchase back to us unless we authorize you to do so.

Once refund is approved we will send the warehouse Location where you can send back the package.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

International Returns

Hatuti Jewelry extends the same return policy of 30 days on all orders shipped outside of the USA. The customer is responsible for all shipping costs, duties, VAT and taxes that may be incurred in returning the item(s) back to Hatuti Jewelry. We do not accept C.O.D returns.

If any duties, VAT or taxes were paid to the shipping carrier on receipt of the order, it is the customer's responsibility to contact them to request any refunds.

In the event a package is refused at customs by the customer, or if a customer is unavailable to accept the package from the shipping carrier and Hatuti Jewelry is charged any return shipping charges, duties, VAT or taxes, the customer will be responsible for all expenses related to the outbound shipment and return of the package. This amount will be deducted from the original sales amount when the refund is applied.

We recommend using UPS or Federal Express to ship the item(s) back to us, however the return carrier to use is at the sole discretion of the customer.